Live chat software for growing stores
The people on your site right now are ready to buy. Say something.
Brio LiveChat puts a chat window on your website, routes every message to one shared inbox, and hands your team the context they need to close the sale before the visitor closes the tab.
14-day trial · No card needed · Installs in about 3 minutes
Rahim S.
Sales team · replies in ~30s
Hi! Is the navy jacket still available in medium?
It is — two left in medium. Want me to hold one for you?
Yes please. Can it reach Kabul by Thursday?
Ordered before 4pm today, it arrives Wednesday evening.
Write a message…
Handling conversations for teams in 26 countries
Northpeak
Saffron & Co
Kabul Cargo
Lumen Store
Vertex Bank
Mira Travel
Ten reasons teams move to Brio
Every feature here exists because a support lead asked us for it. Nothing is locked behind an enterprise call.
Live in three minutes
Paste one script tag, or install the plugin for WordPress, Shopify and WooCommerce. No developer ticket required.
One inbox for every channel
Website chat, email, WhatsApp, Messenger and Instagram land in the same list, so nobody answers the same person twice.
Reports that name the problem
See first-response time, missed chats by hour, and which agent turns the most conversations into orders.
Canned replies your team keeps
Save your best answers, call them with a slash shortcut, and keep tone consistent across the whole team.
Answers while you sleep
The bot handles pricing, delivery and order-status questions overnight, then hands over the moment a human signs in.
See the page they are stuck on
Live visitor list shows the current URL, cart value, country and device before you type a word.
Looks like your brand
Colour, position, avatar, greeting and language are yours. The widget can carry your logo instead of ours.
Roles that fit real teams
Owners, admins and agents each see what they should. Transfer a chat or pull a teammate in without losing history.
Your data stays yours
Encrypted in transit and at rest, with chat masking for card and ID numbers and full transcript export whenever you want it.
What you get with Brio
Four products that share one contact record, so a chat from last March is still there when the same customer writes today.
Chat widget
A fast, accessible chat window that loads in under 40 KB and never blocks your page.
- Light and dark themes
- Pre-chat form and file sharing
- Works on mobile browsers
Agent dashboard
The workspace your team lives in: queue, transcript, visitor details and quick replies on one screen.
- Typing preview before they send
- Transfers, tags and notes
- Keyboard shortcuts throughout
Campaigns
Reach out first. Trigger a message by page, time on site, cart value or returning visit.
- Targeted greetings
- Announcement banners
- Goal tracking per campaign
Automation
Rules and a bot that cover the questions your team answers forty times a week.
- Routing by language or page
- Away-hours autoresponder
- Handover with full context
What customers tell us
★★★★★
We were losing people at checkout and could not say why. Two weeks after switching, the chat transcripts told us it was the delivery estimate. Fixed the copy, and abandoned carts dropped by a fifth.
Leila Karimi
Head of e-commerce, Lumen Store
★★★★★
Three agents, two languages, one queue. The routing rules mean nobody is guessing whose chat it is, and our first reply is under a minute during business hours.
Omar Farooq
Support lead, Kabul Cargo
★★★★★
The overnight bot answers pricing questions on its own and wakes us up with a tidy summary. I stopped checking my phone at midnight, which I did not expect from a chat tool.
Sana Ahmadi
Founder, Saffron & Co
Built by people who answered the chats
Brio started inside a small online shop in Kabul where two of us were handling every customer message on a phone. We knew what a good chat tool should feel like because we spent two years wanting one.
Today the same principle holds: if a feature does not help an agent answer faster or a buyer decide sooner, it does not ship.
chats answered
median first reply
countries served
Put a chat window on your site today
Start free for 14 days. Install the widget, invite your team, and see what your visitors have been trying to ask you.